In addition this informs you of your privacy rights and how the privacy data law protects you.
It is important that you read this in detail, so that you are aware of how and why we are using your personal and business data.
If you have any questions, please get in touch at any time.
2. Websites and our group of companies
Our websites sell printed & embroidered (customised) goods and services which are aimed at business users of all sizes, or groups & associations or for the occasional gift market. This website & our services are not intended for children under the age of 16, and we do not knowingly collect data relating to people under the age of 16.
HANDY PRINTS BRANDING SOLUTIONS LIMITED – t/a Handy Printsin the UK (company number 11497913)
HANDY PRINTS BRANDING SOLUTIONS LIMITED – t/a Handy Prints work collaboratively to print & embroider goods and services to customers all over the world, and they sometimes act as joint data controllers.
3. Personal data that we collect from and about you
Personal data, refers to any information about an individual from which a person can be identified. It does not include data where the identity has been removed (anonymous data).
We collect only essential information about our customers and visitors to our websites to help you. This data falls into the following categories:
Identity Data includes title, first name, last name, usernames, social media profile names or such like.
Contact Data may include delivery or billing address, email address and telephone numbers.
Transaction Data includes details about payments and orders purchased from us, and Financial Data includes payment card details – but for our companies we do not store this data on our servers or computers. All payment processing data is processed and stored securely via our payment processing company Bluesnap – more info can be found here – https://home.bluesnap.com/gdpr-compliance/ We do not store any of your payment processing data on our servers.
Profile Data includes username or password, order or quote history, feedback or survey responses, as well as any profile data, which we have segmented for analysis and service improvements.
Usage Data is information on how you use our website, products and services, such as which pages you visit, and which buttons you press (so we can improve your experience).
Technical Data includes IP address, your login data, browser types or/& versions, time settings or/and location, browser plug-in types and/or versions, operating system and platform and other technology on the devices you use when communicating with us.
Marketing and Communication Data is your preference in what and how you receive marketing from us.
Tracking Data includes information about you from cookies and similar Internet tracking technology, such as pixels.
Sometimes we organise the data we collect, for statistical or demographic data for any purposes. Aggregated Data may come from your personal data but is not considered personal data in law as the data will not directly or indirectly reveal your identity/identities.
We do not intend to collect nor request any Personal Data of Special Categories about you (eg details about your race, religious or philosophical beliefs, ethnic origin, sex life, sexual orientation, political opinions, trade union membership, health and genetic data etc). We do not collect any information about criminal history or offences.
4. How we collect your personal data?
We use different methods to collect data:
sign ups to website forms or newsletters
make enquiries by phone, email, sms, ANY messenger service
create accounts on our website
create designs on our website
order any of our products or services or request any information
request marketing material
connect & communicate with us on social media platforms;
Connect with us via competitions, surveys etc
Any form of contact with our sales or customer services
Any form of feedback, comments or reviews about our products or services
Third parties or publicly available sources. We may receive personal data about you from various types of third parties, including:
Financial data from 3rd party financial data sources (when opening credit accounts)
Identity and Contact Data from data companies
5. When/How we use your personal data
To perform the contracts, quotes, orders, visuals, requests of any kind, actions that you request (directly or indirectly)
Where we need to comply with the law. EG, keeping records of sales for Accounting and Tax.
Cookies help us improve our websites and services, so you are the end benefactor on how we use this information. They help us understand what you like to do on our website, so we can speed things up, or redirect you on a more efficient path.
7. Disclosures of your personal data
We may share your personal data with 3rd Party contractors that are essential to us in the performance of your quote or order, such as accountants, government agencies, specialist payment processors, distributors, printers, embroiderers or delivery companies. We may also share your data internally from one operating company to the other, e.g. between the UK Ltd and the Spanish SL companies. We may also share your data on marketing service platforms such as Mailchimp.
We ensure all third parties respect your personal data and to treat it in accordance with the law. We do not allow 3rd party service providers listed above to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We share your contact details with 3rd party suppliers for the sole purpose of allowing products to be ordered, processed, customised and delivered in accordance with your requirements. We will never share your data with any party not related to our production process. The production process involves quotation analysis, artwork review, product ordering, product customisation and delivery.
8. Data storage and security
All our data is stored on Salesforce.com or Mailchimp or Magento. Access is only given to approved individuals within the company, and access to private data is protected by password encryption and IP Address access which means, unless authorised, data cannot be accessed or downloaded from outside our secure office server. Access to your personal and business account details is restricted to approved senior personnel only
9. Retention of data
We keep your personal data for as long as is necessary to fulfil the reasons it was collected, including for the purposes of satisfying any legal, accountancy requirements and in accordance with the laws that govern data retention.
We keep your data on file in the case that you return to order or request a quote in the future, by doing so we can process any request in a fast and efficient manner.
You can request your data be deleted or removed or changed or amended at anytime by contacting us, and this will be processed in the same professional and efficient manner as it was collected. We are here to abide by your requests, requirements and demands. We are always ‘at your service'.
10. Legal rights of you
As a European business or individual, the General Data Protection Regulation applies allows you the following rights under data protection laws (in relation to personal data):
The right to be informed how we use personal data
The right of access so you can ask for copy of the personal data we hold on you
The right to rectification of any inaccurate data
The right to erasure / removal / deletion / restrict processing at any time
The right to data portability in a common user friendly format
The right to object so simply get in touch with us and we are here "at your service' at all times
Rights to know how we process or use your data
More information can be found here Information Commissioner's Office website.
If you wish to exercise any of the rights set out above, just get in touch anytime.
11. How to contact us about Privacy and Personal Data
If you have any questions or want to exercise any rights, please contact us at any time.
The GDPR is new and the ICO is still updating new guidance about how businesses should adopt. We will keep you updated.
You accept the above privacy and data policy when requesting any information or service from us by any means, whether it be by phone, email, any form of messenger, social media or message sending service.
You agree and give explicit approval to the above policy and you understand in full.
If you do not understand you can contact us at any time before, during, or after a quote request or order. We are here to assist you at any time.
Our data controller is Gavin Drake for purposes of the Data Protection Act of 1998.
1. Data and information collected:
To operate our website it is essential to collect or process certain data, such as the following:
1.1: Information regarding your visits to our website, any resources you used such as traffic data, location data, weblogs, and any communication data (these items are included, but not limited to those specified).
1.2: Forms filled out on our website all us to collect information about you regarding registration or purchases you make.
1.3: Any data collected from communications to us from you, for any reason.
It is possible that we may gather information regarding your computer for our service. This collection of data is used for statistical analysis about our website for use by us or our advertisers. Any information shared will not identify who you are, but rather be mathematical data about our visitors and their use on our site.
3. Information use:
Any information collected and stored regarding you is to enable us to offer better services to you. We may also use the data collected for the following:
3.1: We may use data you provide in order to offer you information you asked for from our site, in direct relation to our services or products. We may also send information on products we feel might interest you, as long as you have consented to such communications.
3.2: Any commitments we made to you may require use of your information, used only to fulfil your request.
3.3: We may use your information to explain any changes our website has undergone such as structural or service / product modifications, which could affect our service to you.
3.4: An existing customer may require contact regarding goods or services that were subject of an earlier sale.
3.5: We may use your data or allow third parties to use the data, in order to give you information about unrelated goods or services you may find of interest. We may contact you about these services or goods if you consented to the contact.
3.6: A new customer may be contacted by us or a third party if you have consented to such communication.
3.7: If you do not wish communication from our website or a third party you will be given the opportunity to decline said communication. We will not allow your information collected while you were on our site to be used by us or a third party if the consent is withheld.
3.8: Please understand that we do not share information that is going to identify you to our advertisers. However, on occasion we may provide them with statistics about our sites visitors.
4. Personal data storage:
4.2: Data you provide us with will be stored on secured servers. Any transaction details will be encrypted to provide you safety.
4.3: Transmission of data via the internet is never completely secure, thus a guarantee of data sent electronically or transmitted can not be given. Information offered is therefore at your own risk. If given a password or chosen to obtain a password, you can access the secure section, requiring the password to remain confidential by you, as your responsibility.
5. Sharing your information:
5.1: If applicable, we may share your personal information to any group member. This will include subsidiaries or holding companies that we may work with, as well as their subsidiaries if any.
5.2: Personal information may be shared with third parties.
5.2.1: If we sell part or all of our business or assets we may share personal information to a third party.
5.2.2: When legally requested, we may share your information.
5.2.3: Fraud protection and to minimise credit risk may require a sharing of your information.
6. Third party links:
7. Information access:
The Data Protection Act 1998 provides you with the rights to access any information we may collect and store about you. If you wish to have access to this information it may be subject to a £10 administration fee, used to cover our costs regarding the information you requested. If you wish to access this data please provide us with your contact details.
8. Contacting us:
9. Financial transactions:
All financial transactions are protected by a secure server (SSL) and are processed via our Merchant Account Card safe. All information is encrypted before it is processed.